Where do you ship?
We ship to addresses within the United States (the 48 contiguous states). See our Shipping Policy for details.
How much does shipping cost?
Shipping is free on every order with Free Expedited Shipping.
How long will delivery take?
Orders are processed in 1–2 business days and delivered in 3–5 business days after shipping — 4–7 business days in total.
How can I track my order?
We email you a tracking number as soon as your order ships. You can also check your order status anytime on our Track Order page with your order number and email address.
How are large items like ATVs or generators delivered?
Large or heavy items may ship by freight with curbside delivery. The carrier may contact you to schedule a delivery appointment, so please provide a correct phone number at checkout.
Do gas-powered products ship with fuel?
No. For safety, generators, chainsaws, ATVs, dirt bikes and other gas-powered products always ship without fuel. Please follow the manual when adding fuel and oil for the first time.
What is your return policy?
You can return eligible, unused items within 30 days of delivery. Vehicles and powered equipment that have been ridden, operated or fueled cannot be returned unless defective. Damaged, defective or incorrect items are replaced or refunded at no cost. Read the full Refund and Returns Policy.
How long do refunds take?
Approved refunds are issued to your original payment method within 5–7 business days after we receive and inspect the return.
Can I cancel my order?
Yes. You can cancel free of charge any time before your order ships by contacting us.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover and PayPal. See our Payment Policy.
Do products require assembly?
Some items require assembly. Assembly information is listed on each product page, and instructions are included in the package.
My item arrived damaged. What should I do?
Please contact us within 3 days of delivery with photos of the item and the packaging. We will send a free replacement or issue a full refund.
How can I contact you?
Email support@crownfurniture.shop (preferred), call +1 (559) 526-8810, or use the live chat on our website.