Last updated: October 20, 2026
We want you to love your purchase. If you are not completely satisfied, you can return it under the terms below.
Return window
You may return most items within 30 days of delivery for a full refund of the item price.
Return conditions
- The item must be unused, unassembled (or returned to its original condition), and free of damage, stains or odors. Items with engines or fuel tanks must never have been filled with fuel or oil.
- The item must be returned in its original packaging with all parts, hardware and accessories.
- Proof of purchase (your order number) is required.
Items that cannot be returned
- Custom-made or personalized items
- Items marked “Final Sale” on the product page
- Gift cards
- Vehicles and powered equipment (such as ATVs, UTVs, dirt bikes, e-bikes, electric scooters, generators and chainsaws) that have been ridden, operated, started, or filled with fuel or oil
These exclusions do not apply if the item arrives damaged, defective or incorrect.
How to start a return
- Email support@crownfurniture.shop (or call +1 (559) 526-8810) with your order number, the item you wish to return, and the reason.
- We will reply within 1–2 business days with your Return Authorization and return instructions.
- Pack the item securely in its original packaging and ship it using the instructions we provide.
Please do not send items back without contacting us first; returns sent without authorization may not be accepted.
Return shipping costs
- Damaged, defective or incorrect items: return shipping is free — we will provide a prepaid return label or arrange a pickup.
- Change-of-mind returns: the customer is responsible for return shipping costs, including freight costs for large or heavy items. The original shipping was free, so nothing is deducted for it.
We do not charge restocking fees.
Refunds
Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5–7 business days. Depending on your bank or card issuer, it may take a few additional days for the refund to appear on your statement.
Damaged, defective or wrong items
If your order arrives damaged, defective or is not the item you ordered, contact us within 3 days of delivery with photos of the item and the packaging. We will send a free replacement or issue a full refund — your choice — at no cost to you.
Exchanges
The fastest way to exchange an item is to return the original item for a refund and place a new order for the item you want.
Order cancellations
You can cancel your order free of charge at any time before it ships by contacting us. Once an order has shipped it can no longer be cancelled, but you may return it under this policy.
Contact us
Crown Furniture
309 E Belmont Ave, Fresno, California 93701, United States
Email: support@crownfurniture.shop
Phone: +1 (559) 526-8810
Live chat: available on our website